Refunds will be issued on paid goods that are returned and received by Staxi, in saleable condition, within 45 days.
Note: Refunds are less Staxi pre-defined return shipping costs where applicable.
The following option is available on returns requested after 30 days and up to 45 days of the original Invoice date:
∙ A credit on saleable goods, less Staxi pre-defined return shipping costs and a re-stocking fee of 30%. Credit must be used within 1 year of invoice date
The following option is available on returns requested between 46 days and up to 90 days of the original Invoice date:
∙ A credit on saleable goods, less Staxi pre-defined return shipping costs and a re-stocking fee of 50%. Credit must be used within 1 year of invoice date.
Please note, original handling fees will not be credited or refunded. No exchange, credit or refunds are available after 90 days from the original Invoice date.
Staxi will be happy to exchange any non-custom saleable items within 30 days of the original invoice. Please contact Customer Service for further details.
Toll-Free Phone: 1.866.969.1463
Please note further shipping fees may apply.
The expected lifetime of the frame is 10 years.
The Staxi® frame is made of 14 gauge steel and it is mig welded using robot welders. The mig welding and 14 gauge steel gives the frame superior strength. The frame is protected with baked on paint using powder paint which contains silver ions to give antimicrobial properties.
The frame is guaranteed for the lifetime of the product. The “frame” relates to the main mig welded structure and does not include the seat frame or any components fitted to the frame – we guarantee that the frame will not bend, buckle or crack under normal customer use. If any defect in the structure of the frame is detected, Staxi® will replace the frame utilizing any current color option available.
This Guarantee is VOID if staxi® determines that:
∙ The original serial number tag has been removed, altered or defaced; or the product has been subjected to negligence, accident, improper maintenance, storage or operational use.
∙ When in operational use it is important that you do not exceed the maximum weight limit of the product (clearly marked on the chair) or using the product with unauthorized locking, clamping or other restraint systems related to the use of a wheelchair in a vehicle.
∙ The Staxi frame has been damaged by improper repairs or alterations made without the express written consent of STAXI CORPORATION. This guarantee applies only to the original purchaser/user of the chair and is non-transferable.
The guarantee does not include damage through misuse or abuse.
The Guarantee does not include chairs sold to the airport market prior to 2010.
To claim on this guarantee Staxi® require that you provide pictorial evidence of the chair frame and the correct serial number(s).
All claims are evaluated and assessed at the discretion of STAXI CORPORATION.
Although we realize that damage may not be seen until the order is unpacked after receipt, we do ask that where possible you assess the order before you sign and accept it noting any damage on the paperwork provided by the driver at the time of delivery.
Please contact our Staxi Customer Service Department as soon as possible after receipt on toll-free: 1.866.969.1463 or email us at CustomerService@Staxi.com
All cushions are backed with a one-year warranty.
These warranties protect against any defects in design, workmanship and materials that may arise under normal circumstances. These warranties do not cover normal wear and tear, misuse, extreme use or abuse. These warranties do not cover theft, vandalism or any defect or deficiency that results, in whole or in part, from the following:
∙ Any alterations, improper storage or handling, inappropriate use or maintenance, or any extraordinary use of the products by anyone other than Staxi® Corporation Limited.
∙ Failure to follow any of Staxi® Corporation’s written recommendations or instructions.
∙ Using or combining the products with parts or accessories, other than those provided by, or recommended by, Staxi® Corporation Limited.
∙ Vandalism, any accident, act of nature or any cause external to the products as furnished by Staxi® Corporation Limited or beyond the Corporation’s reasonable control.
A – Please refer to the Brake Adjustment video in our Knowledge Base. Printed instruction on brake adjustment is also included on the back side of the Pre-Use Inspection sheet included with your packing slip and in the seatback of each chair.
Q – What are the colors in the range?
A – The Staxi ® chairs are available in blue, red, silver, diamond black and pink. We can customize the color of the Staxi® chairs subject to a minimum order quantity
Q – Where can the Serial Number be found on the Staxi ®?
A – The Serial Number is located on the frame on the left side of the chair (when standing behind the chair) at the bottom by the rear wheel.
Q – What is the width of a standard Staxi ® chair with an Oxygen Tank Holder fitted?
A – When fitted to the standard Staxi ® the width at the widest seat point is 34″ (864mm)
The width of the O2 Holder is 5″ (127mm). The length of the O2 Holder is 12″ (305mm).
Q – How do I identify a spare part for my Staxi ® chair?
A: Spare part diagrams are located in the Technical Drawings section of our Knowledge Base.
Q – What is the length of the seatbelt for the Staxi ®?
A – The Regular Seat belt will fit waist dimensions from 25 to 58 inches (63cm to 150cm)
ST085 MAX Seat Belt will fit waist dimensions from 42 to 75 inches (105cm to 190cm)
Q – What are the dimensions of the ST100 Corral stand?
A – The Staxi ® stand is 3ft 4 inches in width, 7ft 8 inches in length with an extra 4ft 10 inches allowed for chair removal from the stand. The height of the stand including the flag post is 7ft 1 inch.
You can clean your Staxi chairs with any regular detergents and disinfectants including bleach. Also, peroxide may be used in 3% solution-this includes the cushion and armrest.
All standard facility cleaning brands such as Cavicide, etc. are perfectly safe to use on your
Staxi and its accessories.
For additional cleaning of your Staxi cushion, armrest as well as high-contact areas you should wipe carefully using a cloth dampened with your facility-standard disinfectant, ensuring all areas are covered thoroughly. Disinfectant wipes, such as SaniWipes, are also just as effective.
Your Staxi chair frame can be cleaned using the same method as above or a jet/power wash can be used once the cushion is removed.
We never recommend that you use abrasive agents on Staxias they can damage the finish of the chair and accessories.
Not what you were looking for?
General manuals for Staxi chairs & accessories. Everything you need to know about your Staxi.
Installation & inspection guides for all Staxi chairs & accompanying accessories. If you have a new Staxi, start here.