If, for any reason, you are not satisfied with your purchase, please notify Staxi Corporation Limited within 30 days of the Invoice date to arrange your return. Please contact Customer Service: Toll-Free Phone: 1.866.969.1463 or email [email protected] to obtain a Return Material Authorization (RMA) number and proper documentation before returning items. No returns will be accepted without an authorization number. Returns are only accepted by Staxi authorized shippers. We will work with you to collect the goods once the RMA number has been generated.

Refunds will be issued on paid goods that are returned and received by Staxi, in saleable condition, within 45 days.

Note: Refunds are less Staxi pre-defined return shipping costs where applicable.

The following option is available on returns requested after 30 days and up to 45 days of the original Invoice date:

• A credit on saleable goods, less Staxi pre-defined return shipping costs and a re-stocking fee of 30%. Credit must be used within 1 year of invoice date

The following option is available on returns requested between 46 days and up to 90 days of the original Invoice date:

• A credit on saleable goods, less Staxi pre-defined return shipping costs and a re-stocking fee of 50%. Credit must be used within 1 year of invoice date.

Please note, original handling fees will not be credited or refunded. No exchange, credit or refunds are available after 90 days from the original Invoice date. Staxi will be happy to exchange any non-custom saleable items within 30 days of the original invoice. Please contact Customer Service for further details.

Toll-Free Phone 1.866.969.1463
or email [email protected]

Please note further shipping fees may apply.

Staxi guarantees the frame of each chair with a limited lifetime guarantee.

The expected lifetime of the frame is 10 years.

The Staxi frame is made of 14 gauge steel and it is mig welded using robot welders. The mig welding and 14 gauge steel gives the frame superior strength. Powder coating achieves a paint finish that is resistant to chipping, scratching, fading and rust.

The frame is guaranteed for the lifetime of the product. The “frame” relates to the main mig welded structure and does not include the seat frame or any components fitted to the frame – we guarantee that the frame will not bend, buckle or crack under normal customer use. If any defect in the structure of the frame is detected, Staxi will replace the frame utilizing any current color option available.

This Guarantee is VOID if staxi determines that:

• The original serial number tag has been removed, altered or defaced; or the product has been subjected to negligence, accident, improper maintenance, storage or operational use.
• When in operational use it is important that you do not exceed the maximum weight limit of the product (clearly marked on the chair) or using the product with unauthorized locking, clamping or other restraint systems related to the use of a wheelchair in a vehicle.
• The Staxi frame has been damaged by improper repairs or alterations made without the express written consent of STAXI CORPORATION. This guarantee applies only to the original purchaser/user of the chair and is non-transferable.

The guarantee does not include damage through misuse or abuse.

The Guarantee does not include chairs sold to the airport market prior to 2010.

To claim on this guarantee Staxi require that you provide pictorial evidence of the chair frame and the correct serial number(s).

All claims are evaluated and assessed at the discretion of STAXI CORPORATION.

If for any reason, you discover your Staxi chair has been damaged in transit, we will endeavor to take care of this for you as quickly as possible.

Although we realize that damage may not be seen until the order is unpacked after receipt, we do ask that where possible you assess the order before you sign and accept it noting any damage on the paperwork provided by the driver at the time of delivery.

Please contact our Staxi Customer Service Department as soon as possible after receipt on toll-free: 1.866.969.1463 or email us at [email protected]

Downloadable cut sheets for all chair models are included in the specifications section of our Products pages.

Chose your industry:
Healthcare
Medical Clinics and ASCs
Aviation
Guest Service
Correctional Facilities

Q – I have just unpacked my new Staxi and the brake bar is not working. What should I do?
A – Please refer to the Brake Adjustment video in our Knowledge Base. Printed instruction on brake adjustment is also included on the back side of the Pre-Use Inspection sheet included with your packing slip and in the seatback of each chair.

Q – What are the colors in the range?
A – The Staxi chairs are available in blue, red, silver, diamond black and pink. We can customize the color of the Staxi chairs subject to a minimum order quantity

Q – Where can the Serial Number be found on the Staxi?
A – The Serial Number is located on the frame on the left side of the chair (when standing behind the chair) at the bottom by the rear wheel.

Q – What is the width of a standard Staxi chair with an Oxygen Tank Holder fitted?
A – When fitted to the standard Staxi the width at the widest seat point is 34″ (864mm)
The width of the O2 Holder is 5″ (127mm). The length of the O2 Holder is 12″ (305mm).

Q – How do I identify a spare part for my Staxi chair?
A: Spare part diagrams are located in the Technical Drawings section of our Knowledge Base.

Q – What is the length of the seatbelt for the Staxi?
A – The Regular Seat belt will fit waist dimensions from 25 to 58 inches (63cm to 150cm)
ST085 MAX Seat Belt will fit waist dimensions from 42 to 75 inches (105cm to 190cm)

Q – What are the dimensions of the ST100 Corral stand?
A – The Staxi stand is 3ft 4 inches in width, 7ft 8 inches in length with an extra 4ft 10 inches allowed for chair removal from the stand. The height of the stand including the flag post is 7ft 1 inch.

Maintenance information for all models can be found in Pre-Service Inspection and Maintenance training section of our Knowledge Base.

Staxi recommends that all chairs and accessories are cleaned regularly.

You can clean your Staxi chairs with any regular detergents and disinfectants including bleach. Also, peroxide may be used in 3% solution-this includes the cushion and armrest.

All standard facility cleaning brands such as Cavicide, etc. are perfectly safe to use on your
Staxi and its accessories.

For additional cleaning of your Staxi cushion and armrest as well as high contact areas, you should wipe carefully using a cloth dampened with your facility-standard disinfectant, ensuring all areas are covered thoroughly. Disinfectant wipes, such as SaniWipes, are also just as effective.

Your Staxi chair frame can be cleaned using the same method as above or a jet/power wash can be used once the cushion is removed.

We never recommend that you use abrasive agents on Staxis, they can damage the finish of the chair and accessories.

Excluding cushions, all Staxi products sold to hospitals or other healthcare facilities receive 3 years of unlimited warranty protection. Cushions are warranted for one year.

Every Staxi frame is protected by a limited lifetime warranty.

These warranties protect against defects in design, workmanship and materials that may arise under normal use conditions. Warranties do not cover normal wear and tear, theft, vandalism or any defect or deficiency that results, in whole or in part, from the following:

• alterations other than those authorized and detailed by Staxi
• improper, abusive, or extraordinary storage, handling, or usage
• using or combining Staxi equipment with parts or accessories other than those provided or recommended by Staxi
• improper installation of Staxi parts or accessories
• failure to follow inspection and maintenance procedures provided by Staxi
• patient weights that exceed the chair capacity
• acts of nature

Staxi Corporation does not assume any liability for damage resulting from improper or faulty installation, services provided by others, or use of the products in any other than the designed manner.

Staxi Corporation is not liable for any damages or necessary corrective work or repairs due to structural modification of any product that are not authorized in writing by Staxi.

All approved warranty claims are capped at the replacement price of the product(s).

Warranties commence upon shipment from the Staxi warehouse.

For answers to any questions, please contact Customer Care at [email protected]

All Staxi products sold for use in airport or airline operations receive 1 year of unlimited warranty protection. This includes cushions.
Every Staxi frame is protected by a limited lifetime warranty.
These warranties protect against defects in design, workmanship and materials that may arise under normal use conditions. Warranties do not cover normal wear and tear, theft, vandalism or any defect or deficiency that results, in whole or in part, from the following:

• alterations other than those authorized and detailed by Staxi
• improper, abusive, or extraordinary storage, handling, or usage
• using or combining Staxi equipment with parts or accessories other than those provided or recommended by Staxi
• improper installation of Staxi parts or accessories
• failure to follow inspection and maintenance procedures provided by Staxi
• patient weights that exceed the chair capacity
• acts of nature

Staxi Corporation does not assume any liability for damage resulting from improper or faulty installation, services provided by others, or use of the products in any other than the designed manner.
Staxi Corporation is not liable for any damages or necessary corrective work or repairs due to structural modification of any product that are not authorized in writing by Staxi.
All approved warranty claims are capped at the replacement price of the product(s).
Warranties commence upon shipment from the Staxi warehouse.
For answers to any questions, please contact Customer Care at [email protected]

Excluding cushions, all Staxi products sold for use in hospitality environments (guest services) receive 3 years of unlimited warranty protection. Cushions are warranted for one year.

Every Staxi frame is protected by a limited lifetime warranty.

These warranties protect against defects in design, workmanship and materials that may arise under normal use conditions. Warranties do not cover normal wear and tear, theft, vandalism or any defect or deficiency that results, in whole or in part, from the following:

• alterations other than those authorized and detailed by Staxi
• improper, abusive, or extraordinary storage, handling, or usage
• using or combining Staxi equipment with parts or accessories other than those provided or recommended by Staxi
• improper installation of Staxi parts or accessories
• failure to follow inspection and maintenance procedures provided by Staxi
• patient weights that exceed the chair capacity
• acts of nature

Staxi Corporation does not assume any liability for damage resulting from improper or faulty installation, services provided by others, or use of the products in any other than the designed manner.

Staxi Corporation is not liable for any damages or necessary corrective work or repairs due to structural modification of any product that are not authorized in writing by Staxi.

All approved warranty claims are capped at the replacement price of the product(s).

Warranties commence upon shipment from the Staxi warehouse.

For answers to any questions, please contact Customer Care at [email protected]

Excluding cushions, all Staxi products sold for use in hospitality environments (guest services) receive 3 years of unlimited warranty protection. Cushions are warranted for one year.

Every Staxi frame is protected by a limited lifetime warranty.

These warranties protect against defects in design, workmanship and materials that may arise under normal use conditions. Warranties do not cover normal wear and tear, theft, vandalism or any defect or deficiency that results, in whole or in part, from the following:

• alterations other than those authorized and detailed by Staxi
• improper, abusive, or extraordinary storage, handling, or usage
• using or combining Staxi equipment with parts or accessories other than those provided or recommended by Staxi
• improper installation of Staxi parts or accessories
• failure to follow inspection and maintenance procedures provided by Staxi
• patient weights that exceed the chair capacity
• acts of nature

Staxi Corporation does not assume any liability for damage resulting from improper or faulty installation, services provided by others, or use of the products in any other than the designed manner.

Staxi Corporation is not liable for any damages or necessary corrective work or repairs due to structural modification of any product that are not authorized in writing by Staxi.

All approved warranty claims are capped at the replacement price of the product(s).

Warranties commence upon shipment from the Staxi warehouse.

For answers to any questions, please contact Customer Care at [email protected]

Excluding cushions, all Staxi products sold to correctional facilities receive 3 years of unlimited warranty protection. Cushions are warranted for one year.

Every Staxi frame is protected by a limited lifetime warranty.
These warranties protect against defects in design, workmanship and materials that may arise under normal use conditions. Warranties do not cover normal wear and tear, theft, vandalism or any defect or deficiency that results, in whole or in part, from the following:

• alterations other than those authorized and detailed by Staxi
• improper, abusive, or extraordinary storage, handling, or usage
• using or combining Staxi equipment with parts or accessories other than those provided or recommended by Staxi
• improper installation of Staxi parts or accessories
• failure to follow inspection and maintenance procedures provided by Staxi
• patient weights that exceed the chair capacity
• acts of nature

Staxi Corporation does not assume any liability for damage resulting from improper or faulty installation, services provided by others, or use of the products in any other than the designed manner.

Staxi Corporation is not liable for any damages or necessary corrective work or repairs due to structural modification of any product that are not authorized in writing by Staxi.

All approved warranty claims are capped at the replacement price of the product(s).

Warranties commence upon shipment from the Staxi warehouse.

For answers to any questions, please contact Customer Care at [email protected]