Main: 1-877-677-8294 - Customer Service: 1-866-969-1463 - Parts Line: 1-877-360-8108 contactus@staxi.com

Staxi guarantees the frame of each chair with a limited lifetime guarantee.

The expected lifetime of the frame is 10 years. 

The staxi® frame is made of 14 gauge steel and it is mig welded using robot welders. The mig welding and 14 gauge steel gives the frame superior strength. The frame is protected with baked on paint using powder paint which contains silver ions to give antimicrobial properties. 

The frame is guaranteed for the lifetime of the product. The “frame” relates to the main mig welded structure and does not include the seat frame or any components fitted to the frame –  we guarantee that the frame will not bend, buckle or crack under normal customer use. If any defect in the structure of the frame is detected, staxi® will replace the frame utilizing any current color option available.

This Guarantee is VOID if staxi® determines that:

  • The original serial number tag has been removed, altered or defaced; or
    the product has been subjected to negligence, accident, improper maintenance, storage or operational use.
  • When in operational use it is important that you do not exceed the maximum weight limit of the product (clearly marked on the chair) or using the product with unauthorized locking, clamping or other restraint systems related to the use of a wheelchair in a vehicle. 
  • The staxi frame has been damaged by improper repairs or alterations made without the express written consent of STAXI CORPORATION. This guarantee applies only to the original purchaser/user of the chair and is non-transferable.

The guarantee does not include damage through misuse or abuse.

The Guarantee does not include chairs sold to the airport market prior to 2010.

To claim on this guarantee staxi® require that you provide pictorial evidence of the chair frame and the correct serial number(s).

All claims are evaluated and assessed at the discretion of STAXI CORPORATION.