Main: 1-877-677-8294 - Customer Service: 1-866-969-1463 - Parts Line: 1-877-360-8108 contactus@staxi.com
Warranty and Returns Policy

Q – What is warranty on the staxi ® Medical Chair?
A – Three Years Unlimited Parts Warranty – Please Note: – The cushion has a One Year warranty on it.

Q – What is the Warranty on the staxi ® Airport and Stadium Chair?
A – One Year Unlimited Parts Warranty – Please Note: – The cushion has a One year warranty on it.

Q – What is the warranty on the staxi ® Max Chair?
A – Three Years Unlimited Parts Warranty – Please Note: – The cushion has a One Year warranty on it.

Q – What is the warranty on the staxi® Ranger chair?

A – Three Years Unlimited Parts Warranty – Please Note: – The cushion has a One Year warranty on it.

Q – What is the warranty on the staxi® Aisle Chair?

A – One Year Unlimited Parts Warranty – Please Note: – The cushion has a One year warranty on it.

Q – Are Accessories covered by warranty?
A – Yes – all accessories are covered by a Three Year Warranty

To view our full warranty click here

Q – What is the returns policy for the staxi ®chair?
A – If, for any reason, you are not satisfied with your purchase you can return it to STAXI
 ® Corporation Limited within 30 days and you will be reimbursed for your order. We ask that you return the product to us in the same condition and with the same packaging that you received it. You are responsible for any costs incurred to return an item to us. A re-stocking charge may apply. For full details of our returns policy please go to the website and view Customer Service section of www.staxi.com call: Toll Free Phone: 1-866-969-1463 or email: CustomerService@Staxi.com

Technical Information

Dimensions for staxi ® Medical Chair:
Overall Chair Width: 27″ (686mm) 
Length: 41″ (1042mm) Seat to Floor: 21″ (534mm) Back Height: 40.5″ (1029mm) Seat Width: 20.5″ (521mm) Overall Chair Width Including O2: 30″ (762mm)
Nesting Dimensions: 11″ (290mm) With Cushion: 12″ (305mm) First Chair: 41″ (1042)
Weight: 57lbs (26kg) Shipping Weight: 80lbs (36.5kg) Max Occupancy Weight: 600lbs (272kg)

Dimensions for staxi ® Airport and Stadium Chair:
Overall Chair Width: 27″ (686mm) Length: 39″ (991mm) Seat to Floor: 21″ (534mm) Back Height: 40.5″ (1029mm) Seat Width: 18″ (457mm)
Nesting Dimensions: 12.5″ (318mm) With Cushion: 13.5″ (343mm) First Chair: 39″ (991mm)
Weight: 64lbs (29kg) Shipping Weight: 99lbs (45kg) Max Occupancy Weight: 500lbs (227kg)

Dimensions for staxi ® Max Chair:
Overall Chair Width: 38″ (966mm) Length: 44″ (1118mm) Seat to Floor: 22″ (559mm) Back Height: 40.5″ (1029mm) Seat Width: 27″ (686mm) Overall Chair Width Including O2: 42″ (686mm)
Nesting Dimensions: 12.5″ (318mm) With Cushion: 13.5 (343mm) First Chair: 44″ (1118mm)
Weight: 90lbs (41kg) Shipping Weight: 110lbs (50kg) Max Occupancy Weight: 1000lbs (454kg)

Dimensions for staxi ® Ranger Chair
Overall Chair Width: 31″ (788mm) Length: 39″ (991mm) Seat to Floor: 22″ (559mm) Back Height: 41″ (1040mm) Seat Width: 24″ (610mm) Overall Chair Width Including O2: 34″ (864mm)
Nesting Dimensions: 11.5″ (290mm) With Cushion: 12.5″ (320mm) First Chair: 39″ (991mm) Weight: 79lbs (36kg) Shipping Weight: 99lbs (45kg) Max Occupancy Weight: 800lbs (363kg)

Dimensions for staxi ® Aisle Chair
Overall Chair Width: 15″ (381mm) Frame Width: 14.75″ (375mm) Length with Footrest Up: 30.75″ (782mm) Length with Footrest Down: 37″ (940mm) Seat to Floor: 21″ (534mm) Back Height: 40″ (1016mm) Seat Width: 14.25″ (362mm) Weight: 64lbs (29kgs) Shipping Weight (2 chair min): 140lbs (64kgs) Max Occupancy Weight: 500lbs (227kgs)

General Questions

Q – What do I do if a chair arrives damaged?
A – Please contact Customer Services on Toll Free Phone: 1-866-969-1463 or email: CustomerService@Staxi.com

Q – I have just unpacked my new staxi ® chair and the brake bar is not working?
A – Please make sure you have removed the protective foam packaging around the push bar. This is there to protect your chair when shipped.

Q – What are the colors in the range?
A – The staxi
 ® chairs are available in blue, red, silver, diamond black and pink. We can customize the color of the staxi® chairs subject to a minimum order quantity

Q – Where can the Serial Number be found on the staxi ®?
A – The Serial Number is located on the frame on the left side of the chair (when standing behind the chair) at the bottom by the rear wheel.

Q – What is the width of a standard staxi ® chair with an Oxygen Tank Holder fitted?
A – When fitted to the standard staxi
 ® the width at the widest seat point is 34″ (864mm)
The width of the O2 Holder is 5″ (127mm). The length of the O2 Holder is 12″ (305mm).

Q – I am trying to identify a spare part for my staxi ® chair. Do you have a Service Parts Locator?
A – Yes. The Service Parts Locator can be downloaded from the Customer Service section of the staxi
 ® website.

Q – What is the length of the seatbelt for the staxi ®?
A – The Regular Seat belt will fit waist dimensions from 25 to 58 inches (63cm to 150cm)
ST085 MAX Seat Belt will fit waist dimensions from 42 to 75 inches (105cm to 190cm)

Q – Are staxi ® chairs sold for personal use?
A – staxi
 ® was designed specifically for institutional use only, for example, hospitals, airports etc, where issues such as safety, wheelchair theft and missing parts are a great concern. staxi ® is specifically designed not to fold and the patient seated in the chair cannot push themselves. Please contact your Account Manager for more details

Q – What is the purpose of the “failsafe” braking method and how is it different than a wheelchair?
A – Failsafe dual brakes (both engage instantly when the attendant lets go) make the staxi
 ® chair the safest transport method for outdoor pathways of varying elevation (not to mention their weather resistance.) For the same reason, airports and airlines discover that staxi ® are safer than wheelchairs on ramps generally, but even more so while reversing downhill, with the attendant walking backwards. Strong anti-tip bars were added specifically to the staxi ® chair for this purpose.

Q – What are the dimensions of the ST100 Corral stand?
A – The staxi
 ® stand is 3ft 4 inches in width, 7ft 8 inches in length with an extra 4ft 10 inches allowed for chair removal from the stand. The height of the stand including the flag post is 7ft 1 inch.

Q – Is there a self-propelled version of staxi ®?
A – The staxi
 ® chair is designed for the seated person to be pushed to allow the brakes to be applied as soon as the attendant lets go of the handle. Therefore there is not a self-propelled version of the staxi ® chair available as the braking mechanism is one of the specific features of the chair to make it safe and reduce the risk of theft.

Q – Is there a collapsible version of staxi ®?
A – It is one of the features of the staxi
 ® chair that it is not collapsible to reduce the risk of theft and to maintain the high durability of the staxi ®chair.

Contact Details

Q – Where is my nearest staxi ® sales representative?
A – To find your nearest staxi
 ® representative please go to the contact page of the website and find the region you are in and you will find a representative to contact for a friendly chat or to arrange a meeting.

Cleaning & Maintenance

Q – How often should I check my staxi ® for maintenance?
A – Staxi recommend that your chairs are inspected monthly to ensure they are correct working order.

Q – How do I clean my staxi ® frame?
A – To clean the chair you can use a mild detergent and water or Car Wash cleaners. You can use a Power Washer on the chairs but do not use abrasive cleaners.

Q – How do I clean my staxi ® Cushions? 
A – Strong detergents can be used on the cushion however we suggest that you test a small area on the underside of the cushion first. Even though our tests show they are safe and fine to use we cannot test every cushion to check its compatibility.

Q – Can I use Bleach on the cushions?
A – Bleach can be used as long as it is not in high concentrates

Arm Rests

Q – Does the Arm Rest Kit include both Left and Right Arm Rests or are they purchased separately?
A – They are sold as a pair only (ST1402)

Q – Does the Arm Rest Sleeve kit contain both Left and Right Sleeves?
A – Yes – they are sold as a pair (ST1403)

Q – Does the Arm Rest Kit come with all bolts and small parts required to fit them?
A – Yes, all parts are included in the kit

Q – Does the Arm Rest Kit (ST1402) fit all of our chairs?
A – This kit will be correct to fit onto Medical, Airport, Stadium, Max and Ranger chairs.

Q – Are there assembly instructions for fitting Arm Rests and Sleeves?
A – All parts have instructions and they can be found in the Service Parts Manual which is available on our staxi
 ® website

Q – The Arm Rest won’t stay up for Side Entry – It seems to be ‘loose’ and falls back down as soon as we lift it up – Do I need a replacement?
A – The Arm Rest needs to be adjusted – this is an easy to do process and there is a video of the adjustment in the ‘Monthly Maintenance Manual’ which can be found on the staxi
 ® Website in the Customer Service Section. If you have any further problems please contact Customer Services on Toll Free Phone: 1-866-969-1463 or email CustomerService@Staxi.com

Brakes

Q – Can the brakes be replaced if broken?
A – Yes we have kits available for all of our chairs – see Spares and Locator List on the Downloads page for price and codes.

Q – Do all chairs (Medical/Commercial/Max/Ranger/Aisle) take the same brake kits?
A – The Medical and Commercial have the same kits (ST1200 Upper Brake Kit ST1201 Lower Brake Kit). The Max, Ranger and Aisle chairs have different kits owing to the size difference (MAX – ST1202 Upper Brake Kit ST1203 Lower Brake Kit, Ranger – ST1208 Upper Brake Kit ST1209 Lower Brake Kit, Aisle – ST1205 Upper Brake Kit ST1210 Lower Brake Kit)

Q – Do all of the Brake Kits come with all of the fittings needed to install them?
A – All fittings are included in the kit

Q – Do all of the brake kits come with instructions?
A – Yes – All parts have instructions and they can be found in the Service Parts Manual which is available on our staxi
 ® website

Q – How often do the Brakes need to be checked/maintained?
A – We recommend once per month and if any adjustment is required there is a video of this process in the Customer Service Section of our website.

Q – How do I maintain the brakes?
A – Please refer to the ‘Monthly Maintenance Schedule’ on our staxi
 ® website.

Q – The brakes are making a clanging sound as if the brake is not fully disengaged. (A clicking noise)
It appears that the brake bar doesn’t clear the wheel spoke even when the handle is completely clasped. What do we do?
A – Brakes do need adjusting time to time both upper and lower. Please visit the ‘Monthly Maintenance Manual’ on our staxi ® website. There is a step by step video showing exactly how to adjust the brakes. This should solve the problem. If not, please contact Customer Service on Toll Free Phone: 1-866-969-1463 or email: CustomerService@Staxi.com

Q – The brakes are sticking and will not apply when released will I need new Upper/Lower Brake Kits?
A – Not at first. The brakes first probably need just adjusting. Please look at the Monthly Maintenance Schedule on our staxi
 ® Website for full instructions.

Castors

Q – Do you provide a wrench to remove the castor?
A – When a castor, part ST1511 (Medical and Aisle only) or ST1510 (Commercial, Max and Ranger only) is sent out, it must be accompanied by 1 staxi
 ® Wrench, ST0106, which must be purchased from us to remove/fit the Castors. Please refer to the Spares and Locator List to confirm pricing.

Q – Will any Castor Kit fit any Chair (Medical/Commercial/Max/Ranger/Aisle)?
A – No – The kit for the Medical chair (ST1511) will fit the Aisle Chair but not the Commercial, Ranger and Max. There is a separate kit for Commercial, Ranger and Max (ST1510) which will not fit the Medical and Aisle chair. Please refer to the Spares and Locator List to confirm codes and pricing.

Q – Does the Front Castor Kit contain both Left and Right Castors?
A – Each Castor Kit is sold as one castor and will require a staxi
 ® Castor Wrench for fitting (ST0106).

Q – My Chair is veering to one side – what can I do?
A – This could be simple Brake Adjustment, refer to the ‘Monthly Maintenance Schedule’ on our Staxi Website. If this does not correct the problem please contact Customer Services on Toll Free Phone: 1-866-969-1463 or email: CustomerService@Staxi.com

IV/ IVAC Telescoping Pole

Q – What is the weight bearing capacity of the IV/ IVAC Telescoping Pole?
A – The weight bearing capacity of the IV/ IVAC Telescoping Pole is 25lbs (11kgs)

Elevating Leg Rests

Q – Are the Elevating Leg Rests (ELR) sold as a pair?
A – Yes – they are only sold as a pair (ST095)

Q – Can ELR Kits be fitted to all of our chairs?
A – No – ELR kits may only be fitted to the Medical, Ranger and Max chairs – Not Commercial/Airport or Aisle.

Q – Do the ELR kits come with the fittings and instructions included?
A – Yes – All fittings are included in the kit

Q – Will the staxi ® nest when they have ELR Kits fitted?
A – Yes – as long as the ELR’s are retracted.

Footrests

Q – The footrests keep falling down when they are put upright – what can we do?
A – A minor adjustment can be made to tighten the footrests – please check the ‘Monthly Maintenance Manual

Q – Will Footrest Kit ST1300 fit all chairs, Medical, Commercial, Max, Ranger and Aisle?
A – There are three separate Footrest Kits for all chairs mentioned
– ST1300 Foot Rest Kit (Dipped) Left and Right – MEDICAL
– ST1301 Foot Rest Kit (Dipped) Left and Right – MAX
– ST1302 Main Foot Rest Kit – COMMERCIAL and AISLE

– ST1303 Ranger Chair footrest – RANGER

Seat Assemblies/Seat Backs

Q The Base of the Seat isn’t resting on the frame of the staxi ® – do I need a replacement.
A – Not at first – there is a simple adjustment that can be made to correct this – please check the Service Parts Manual on our Staxi website for instructions.

Q – Will the Seat Assembly Kit ST1650 fit all of our chairs, Medical, Commercial, Max, Ranger and Aisle?
A – The Seat Assembly ST1650 will fit both the Medical and Commercial Chairs. It will not fit the Max, Ranger or Aisle Chairs. Separate kits are needed owing to the seat size difference. The MAX requires ST1655, Ranger requires ST1665 and the Aisle chair requires ST1661.

Q Do the Seat Assemblies ST1650 come with instructions?
A – Yes – and these instructions can be found in our ‘Service Parts Manual

Q – The weld on the Seat Assembly has come apart – can this be fixed?
A – No – a new Seat Assembly will need to be purchased (or supplied if the chair is still under warranty)

Q – Can a new Seat Back be purchased?
A – Yes – we can supply the wire Seat Back for all models of our chairs

Q – The weld on the Seat Back has come loose – can this be fixed?
A – No – a new Seat Back Kit needs to be purchased (or supplied if the chair is still under warranty)

Q – How do you install the cushion cover?
A – Installing the Cushion is very quick and easy. It is important that they are fitted correctly to prevent wear when the chairs are stacked. Please see our video for full instructions in the Customer Service section of our website.

Touch Up Paint

Q – Do you send touch up paint? 
A – We do not send out touch up paint due to restrictions on shipping.
We recommend Krylon paint that can be purchased in most hardware stores. For example, the nearest match to our Blue Chairs is BLUE KRYLON # 451910
Red or Silver would have to be matched locally.

Plastic and Small Parts

Q – Can we send out small Plastic Parts?
A – We can send out a Plastic Parts Kit but we cannot send individual items from this kit – a full kit would need to be purchased (ST1901)

Q – Will the Plastic Parts Kit provide parts for all chairs – Medical, Commercial, Max, Ranger and Aisle?
A – Plastic Parts Kit ST1904 will provide for Medical, Commercial and Max chairs. However you will need Plastic Parts kit ST1908 for the Ranger chair and Plastic Parts Kit ST1906 for the Aisle Chair

Q – Can we send out a bolt, screw or small part? 
– We cannot send small parts out individually. We have 3 Small Parts kits which will serve each chair which must be purchased in full. (Or supplied if the chair is under warranty)
ST1901 – Small Parts Kit -This kit will have all nuts, bolts, washers and other parts necessary for Medical Chair
ST1902 – Small Parts Kit -This kit will have all nuts, bolts, washers and other parts necessary for Commercial Chair
ST1903 – Small Parts Kit -This kit will have all nuts, bolts, washers and other parts necessary for Max Chair

ST1907 – Small Parts Kit – This kit will have all nuts, bolts, washers and other parts necessary for Ranger Chair

ST1905 – Small Parts Kit – This kit will have all nuts, bolts, washers and other parts necessary for Aisle Chair