1.877.677.8294 contactus@staxi.com

Welcome to the Staxi family

Whatever your enquiry – were here to help! Please feel free to browse this section of our website, the information we have compiled is designed to help you gain maximum benefit from your staxi fleet.

If you can’t find what you need here then please contact us and we’ll get back to you as quickly as we can!

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Need parts, advice or warranty assistance? We’re here to help

In the meantime here are some sections which were sure will prove helpful

Staxi Medical

Pre-Use

Staxi recommends some basic checks before use.

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Staxi Medical

User Training

Quick and easy step-by-step guides on how to use your Staxi chair.

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Staxi Medical

Manuals

All you need to know about your Staxi chairs.

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Staxi Medical

FAQs

Review the frequently asked questions about our Staxi chairs.

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Staxi Medical

Cleaning

Essential, quick and easy, guides to cleaning your Staxi chair.

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Staxi Medical

Maintenance Training

Quick and easy guides to maintaining your Staxi.

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Staxi Medical

Accessory Installation

Quick and easy guides to accessorize your Staxi.

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Damaged In Transit Policy

If for any reason, you discover your staxi® chair has been damaged in transit, we will endeavor to take care of this for you as quickly as possible.

Although we realize that damage may not be seen until the order is unpacked after receipt, we do ask that where possible you assess the order before you sign and accept it noting any damage on the paperwork provided by the driver at the time of delivery.

Please contact our Staxi Customer Service Department as soon as possible after receipt on toll-free: 1.866.969.1463 or email us at customerservice@staxi.com.

Refunds and Returns Policy

If, for any reason, you are not satisfied with your purchase, notify STAXI ® Corporation Limited within 30 days of the Invoice date to arrange your return. Please contact Customer Service: Toll-Free Phone: 1.866.969.1463 or email:customerservice@staxi.com to obtain a Return Material Authorization (RMA) number and proper documentation before returning items. No returns will be accepted without an authorization number. Returns are only accepted by Staxi authorized shippers. We will work with you to collect the goods once the RMA number has been generated. Refunds will be issued on paid goods returned and received by Staxi, in saleable condition, within 45 days.

The following return options are available on orders requested after 30 days of the Invoice date.

  • Exchange on goods of equal or lesser value, less the cost Staxi pre-defined shipping fees
  • Credit, less Staxi pre-defined shipping fees, to be used within 1 year of invoice date
  • Refund of saleable goods, less Staxi pre-defined shipping fees and re-stocking fee of 30% on charged amount on standard items, if Staxi is notified within 90 days from invoice date
  • Refund of saleable goods, less Staxi pre-defined shipped fees and re-stocking fee of 50% on charged amount on custom colors, if Staxi is notified within 90 days from invoice date

No exchange, credit or refunds are available on orders or goods after 90 days from Invoice date

Warranty

STAXI® Corporation Limited backs its staxi® Medical, Ranger and Max Chairs with a three-year unlimited parts warranty and its staxi® Airport, Aisle and Stadium/Arena Chairs with a one-year unlimited parts warranty.

All cushions are backed with a one-year warranty.

These warranties protect against any defects in design, workmanship and materials that may arise under normal circumstances. These warranties do not cover normal wear and tear, misuse, extreme use or abuse. These warranties do not cover theft, vandalism or any defect or deficiency that results, in whole or in part, from the following:

  • Any alterations, improper storage or handling, inappropriate use or maintenance, or any extraordinary use of the products by anyone other than STAXI® Corporation Limited.
  • Failure to follow any of STAXI® Corporation’s written recommendations or instructions.
  • Using or combining the products with parts or accessories, other than those provided by, or recommended by, STAXI® Corporation Limited.
  • Vandalism, any accident, act of nature or any cause external to the products as furnished by STAXI® Corporation Limited or beyond the Corporation’s reasonable control.