Customer Service - Returns and Refunds description
If, for any reason, you are not satisfied with your purchase, notify STAXI ® Corporation Limited within 30 days of the Invoice date to arrange your return. Please contact Wow Care: Toll Free Phone: 1-877-677-8294, ext. 110 or email:Wow-Care@staxi.com to obtain a Return Material Authorization (RMA) number and proper documentation before returning items. No returns will be accepted without an authorization number. Returns are only accepted by Staxi authorized shippers. We will work with you to collect the goods once the RMA number has been generated. Refunds will be issued on paid goods returned and received by Staxi, in saleable condition, within 45 days.
The following return options are available on orders requested after 30 days of the Invoice date.
  • Exchange on goods of equal or lesser value, less the cost Staxi pre-defined shipping fees
  • Credit, less Staxi pre-defined shipping fees, to be used within 1 year of invoice date
  • Refund of saleable goods, less Staxi pre-defined shipping fees and re-stocking fee of 30% on charged amount on standard items, if Staxi is notified within 90 days from invoice date
  • Refund of saleable goods, less Staxi pre-defined shipped fees and re-stocking fee of 50% on charged amount on custom colors, if Staxi is notified within 90 days from invoice date
No exchange, credit or refunds are available on orders or goods after 90 days from Invoice date

 

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